Janitorial service gains reputation for delivering on promises
October 26, 2009
Original Article: http://www.commercialappeal.com/news/2009/oct/26/focusservicemaster-keeping-it-clean/
By leveraging the resources of a multi-billion dollar brand with the
accessibility of a local ownership model, ServiceMaster Building
Maintenance has become one of ServiceMaster Clean's largest janitorial
franchises.
With annual sales of $10.5 million and 275 employees, the
Memphis-based company has provided janitorial services to banks,
shopping centers, medical offices, stadiums and other businesses since
1979.
Company officials credit the company's success to their ability to
deliver on promises, solve customer's problems, be honest, have
integrity and hire high-caliber people.
"The backbone of our business is our people," said company president
Chris McCall, who began cleaning carpets during high school with his
father, Randy, who founded the business. "Our employees are on the
front lines providing great service and meeting customer needs."
The company touts an average length of employment of 10 years.
"In the contract janitorial business, that is a tremendous
accomplishment," said Stacy McCall, chief financial officer and Chris
McCall's wife. "We do not have turnover. All of that translates into
our customers knowing and trusting the people cleaning their
businesses."
Technology has played a key role in the company's success as well.
"I remember cleaning carpets in a home 30 years ago, and it took 16
hours," Chris McCall said. "Today, with the advancements in the
cleaning machines, it is done in about three. The processes and
procedures have come a long way."
Shelly Moses, assistant vice president of Boyle Investment Group in Memphis, praised SMBM's responsiveness.
"When we have an issue, we can call the president at home and he and
his team will respond immediately," Moses said. "Dealing with the
people in charge of the business is important to us."
SMBM recently became Green Seal certified (GS-42) becoming one of
4,328 companies nationwide with the distinction. Founded in 1989, Green
Seal, a 501(C3) nonprofit organization, provides science-based
environmental certification standards. The group helps manufacturers,
purchasers, and end users make responsible choices that positively
impact business behavior and improve quality of life.
"We are very proud of this honor because we believe in doing what's
right for our customers and the environment," Stacy McCall said. "We
are very blessed to have been in business for 30 years. We are looking
forward to the next 30."
By: Mark Sullivan
ServiceMaster Building Maintenance
Top executive: Chris McCall, president
What: Provides cleaning services at banks, shopping centers, medical offices, stadiums
Founded: 1979
Annual Sales: $10.5 million
Employees: 275
Address: 832 Virginia Run Cove
Phone: 683-0064
More information: smbmclean.com
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