Trust

After more than four decades of serving the janitorial needs of our ServiceMaster by Stratos customers, we know that trust is one of the top determining factors in maintaining a solid relationship with a janitorial service provider. We are very aware of the important role that employees play in this relationship. As the front line of service to our customers, we call our employees service partners because they are our partners in service to our customers, and it is essential that we hire only the best.

Our Employees Can Be Trusted.

To ensure that we are absolutely comfortable with whom we accept on our service team, we execute detailed background screenings, professional reference checks and mandatory drug testing during our hiring process. Additionally, the top-notch training procedures we’ve established over the last 35 years instill the values of high-quality service in our employees, resulting in service partners who arrive on time, attend to details and deliver on promises.

“I would like to pay a huge compliment to the service partner that cleans the third floor in the evenings. He has the best attitude and quite honestly keeps the floors cleaner than anyone. We ask him for extra little things occasionally, and they’re always done with a smile. His efforts don’t go unnoticed.”

Consistency and familiarity foster trust, so ServiceMaster by Stratos service partners are assigned to individual customer accounts on a long-term basis. Our customers see the same faces every day and get to know – and trust – the service partners working inside their facilities. We accomplish this through employee retention – we hire the best and want to keep the best. Through a commitment to positive workforce development and overall employee satisfaction, ServiceMaster by Stratos boasts a lower-than-industry-average turnover rate and an average employee service period of more than three years. This is vital to establishing trustworthy partnerships with our customers.